Refund policy

Refunds & Returns Policy

Last updated: January 2026

 

 

All Sales Are Final

Due to the nature of our products and business model, ALL SALES ARE FINAL.

We do not offer refunds, returns, or exchanges once an order has been placed.

By completing a purchase on Platinum Trendz, you acknowledge and agree to this policy.

 

 

No Refunds For:

  • Change of mind

  • Incorrect size, colour, or variant selected

  • Failure to read product descriptions

  • Delays caused by couriers or customs

  • Digital products, downloads, memberships, or services once accessed

 

 

Faulty or Incorrect Items (If Applicable)

If you receive an item that is faulty, damaged, or incorrect, you must contact us within 48 hours of delivery at platinumtrendz@outlook.com with:

  • Your order number

  • Clear photos of the issue

We will assess the issue and, where required by law, offer a replacement or resolution at our discretion.

 

 

Chargebacks & Disputes

Unauthorised chargebacks or payment disputes for orders that comply with this policy may result in:

  • Immediate account termination

  • Loss of access to any digital products or services

  • Legal action where applicable

 

 

Policy Acceptance

By placing an order with Platinum Trendz, you confirm that you have read, understood, and agreed to this Refunds & Returns Policy in full.